Writing Memorable Phrases

Marketing expert Al Ries had an interesting piece in AdAge about some of the techniques that make for good marketing slogans. It seemed to me that the principles would not only apply to headlines and deks, but as ways of putting in the nuggets of memorable writing that can help make an article stick. (To say nothing of getting those doing corporate work to write better slogans.) Here are the techniques he mentioned (though read the article, because the examples are good):

• Rhyme and alliteration Used well, they can make language stick to the mind of the audience.


• Double entendre This is in the literal sense of a double meaning, and not necessarily a sexual double entendre. The tension between the two meanings helps cement the writing.


• Repetition This is a more sophisticated use than literally repeating the same thing. Instead, you use the concept two or three times in a row, underscoring it.


• Reversals This can be in the sense of chiasmus - the rhetorical structure where you use parallel construction but invert or reverse the latter ("Ask not what your country can do for you, but what you can do for your country") - or a literal melding of opposite mental concepts, like sweet and sour.


• Pass-along phrasing Not only do you want the wording to be memorable - that is, lending itself to unconscious incorporation into memory - but you want it to contain words or concepts that one customer might use to pass on the message to another.

In addition to his strong list, I noticed three other points that I think bear consideration:

• Keep customers close Frame a concept with the customer in mind. Most of the winning slogans he mentioned communicate a vision of something the customer wants: a tractor that keeps running, non-messy chocolate, a newly cleaned drain, the promise of a job, getting your rear out of a sling by knowing the document you send will arrive by the deadline.


• Express big by talking small There is a specificity to the benefit or image that is important. For example, "You deserve a break today" speaks to a small benefit that people would like, and the delivery is an antidote for the larger disappointments of life.


• Specificity The more concrete the imagery, the more powerful the statement. I think that's why the "absolutely, positively" in the FedEx slogan works so well - because it conveys the real need of a member of the audience.

It would have been interesting to see some of the "bad" examples turned around. For instance, the EDS slogan "Expertise. Answers. Results." (which puts all the focus through the first two words on EDS, not their customers) could well have been changed to "Problems. Answers. Profits." or "Problems. Solutions. Pleasure." They aren't brilliant, but at least bring some sense of the customer in.